Cancellation Terms


  • Clients who wish to change or cancel their appointments are kindly requested to provide a minimum of 24/48 hours notice as otherwise a cancellation fee may be applied.
  • Cancellations should be made by calling us on 01288381818.


  • Gift Cards and Courses cannot be refunded, but transferred to another person. Courses are only valid for 12 months from purchase.

Gift Cards

  • TheSalon Gift Cards are valid for 20 months from the date of purchase.
  • The minimum spend needed to activate a Gift Card is £15.
  • When products are purchased using a Gift Card, no change will be given in cash but any balance remaining will be left on the Gift Card. Where a Gift Card holder wishes to buy services/products with a value higher than the balance on the Gift Card, he/she will be required to pay the difference in value.
  • Gift Cards cannot be exchanged for cash.


  • Most credit and debit Cards are accepted, cash or cheque. All prices include value added tax at a current rate.

Patch Testing

Patch testing required for the following treatments

  • Eyelash tint
  • Eyebrow tint
  • LVL lash treatment
  • Eyelash extensions